🔄 Returns & Refunds

1. What is your return policy?

• You may return items within 14 days of receiving them.

• Items must be unused, in their original packaging, and in good condition.

• Perishable items (like bulbs that have already been planted) may not be eligible.

• Return shipping costs are the customer’s responsibility unless the product was delivered damaged or wrong.

2. How do I request a return?

• Contact [e-mail] with your order number and the reason for return.

• We will provide instructions on how to send the product back.

• Please include photos if the item is damaged.

3. When will I receive my refund?

• Refunds are processed within 14 days after we receive and inspect the returned goods.

• Refunds are issued using the same payment method used for the order.

4. Can I exchange a product instead of a refund?

• Yes, if the product is available.

• Contact us with your order number and exchange details.

5. I received the wrong or damaged product — what should I do?

• Email [e-mail] within 7 days of delivery.

• Include clear photos of the product and packaging.

• We will send you a replacement or arrange a refund at no extra cost.

6. Who pays for return shipping?

• If the return is due to our error (wrong, damaged, or defective item), we cover the cost.

• If you changed your mind, you cover the return shipping cost.

7. Can I return sale or discounted items?

• Sale items can usually be returned under the same policy, unless otherwise stated on the product page.