📦 Order Status & Confirmation
What is the status of my order?
We cannot provide live order status here.
👉 Please email support@dutch-bulbs.com with your name and order number, and we will provide an update within 24 hours.
I have not received an order confirmation — what should I do?
Check your spam/junk email folder.
Log in to your account to confirm your email address is correct.
If you still cannot find it, contact us at support@dutch-bulbs.com.
💶 Payment & Minimum Order
What is the minimum order amount?
The minimum order amount is €20 (excluding shipping costs).
How can I pay for my order?
We accept:
Visa
MasterCard
Most local payment methods (depending on your country)
🚚 Shipping & Delivery
When will my order be shipped?
Autumn deliveries start from 25 September.
We ship orders in the order they were received (June orders first, then onwards).
Once shipped, delivery takes 2–5 business days.
Can I choose a delivery date?
No, delivery dates cannot be chosen. Orders are shipped at the best planting time for your bulbs.
I haven’t received my order yet — what should I do?
Check your Track & Trace link (sent by email after shipping).
Delivery usually takes 2–5 business days after dispatch.
If it has been longer, please email support@dutch-bulbs.com with your order number.
🛒 Changes & Cancellations
Can I combine multiple orders?
Unfortunately, it is not possible to combine separate orders.
Can I add products to my current order?
Yes, in some cases.
👉 Please email support@dutch-bulbs.com with the product names, SKUs, and quantities. We will confirm if they can be added.
Can I cancel my order?
Yes, if it has not yet been shipped.
Please email us with your order number and cancellation reason. We will check if cancellation is still possible.
📦 Incomplete, Wrong, or Damaged Orders
My order is not complete, a product is missing — what should I do?
Please contact us and provide the missing product name and quantity. We will try to find a solution to solve this problem.
I received the wrong product — what should I do?
Please contact us and let us know which product you received. Also send us pictures of bags and labels of the products that you received. We will try to find a solution for this problem.
My bulbs/plants arrived damaged — what should I do?
Please contact us within 7 days of delivery at support@dutch-bulbs.com. Include photos of the damaged items so we can resolve the issue quickly.
🌱 Product Availability
I want to order a product, but I only see the “Notify me” button — why?
This means the product is currently out of stock.
Enter your email, and you’ll be notified as soon as it becomes available again.
Do you restock sold-out products?
Yes, many seasonal products return in the next planting season. Sign up via the Notify me button to get updates.
🎁 Special Requests
Can I send my order as a gift?
Yes! Enter the recipient’s address at checkout, and the order will be delivered directly to them.
Can I include a gift message?
Currently this option is not available. (👉 If you want, I can add this to your store policy as a feature you might offer in the future.)
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